Terms of Service
Terms of Service
Effective date: October 10, 2025
These Terms of Service (these “Terms”) govern your access to and use of the websites, showrooms, quotes, fabrication, delivery, and installation services offered by Legacy Countertops (“Company,” “we,” “our,” or “us“). By visiting our website, requesting an estimate, paying a deposit, or allowing our team to perform measurements, fabrication, delivery, or installation, you agree to these Terms. If you do not agree, do not use our services.
If you are entering into these Terms on behalf of a business or property owner, you represent that you have authority to bind that entity.
1. Scope of Services
We provide countertop consultation, measurement/templating, material sourcing, fabrication, delivery, and installation services for residential and commercial properties. We may also provide related products such as sinks, faucets, and sealants, and coordinate with third-party trades (e.g., plumbers, electricians) when explicitly stated in a written proposal.
2. Estimates, Proposals, and Changes
- Estimates are not final and are based on information available at the time (drawings, measurements, material selection, edge profiles, cutouts, and site conditions). Pricing may change after field measurements/templating or if selections/conditions change.
- Proposals/Quotes are valid for the period stated on the document (or 30 days if not stated) and may exclude taxes, disposal, permits, and third‑party work unless expressly included.
- Changes & Extras. Any change in material, edge, backsplash height, seam placement, sink/cooktop models, site conditions, or schedule may result in a change order and price adjustment.
3. Custom Materials & Availability
Natural and engineered stone vary in color, veining, shade, pitting, resin fill, and other characteristics. Slab selection (including dye-lot/lot number, if applicable) should be confirmed in writing. We are not responsible for variations inherent to stone or for availability delays outside our control.
4. Deposits, Billing, and Payment
- Deposit. A deposit (commonly 50%) is required to reserve materials and schedule templating/fabrication. Deposits on custom orders are non‑refundable once material is ordered or fabrication has started.
- Progress & Final Payments. Remaining balances are due as stated in your proposal. Final payment is due at substantial completion (or upon delivery if installation is by others). We may suspend work for non‑payment.
- Late/Returned Payments. Overdue amounts may accrue a late fee and interest at the maximum rate permitted by law. Returned payments may incur bank fees.
- Lien Rights. We retain all mechanic’s lien rights allowed by law until paid in full.
5. Site Readiness & Customer Responsibilities
You are responsible for ensuring:
- Clear access, safe working conditions, electricity, water, and adequate lighting during appointments.
- Cabinets are permanently installed, level, and structurally sound before templating.
- Existing countertops, appliances, and plumbing are removed when required (unless removal is included in your proposal).
- All sinks, faucets, appliances, accessories, and templates are on site at templating.
- Adults (18+) are present to approve seam locations, overhangs, and cutout placements if requested.
If site conditions are unsafe or not ready, we may reschedule and charge a trip or rescheduling fee.
6. Templating, Fabrication & Installation
- Field Measurements (Templating). Measurements supersede drawings. Material yield and seam placement are at our discretion for quality and safety unless otherwise specified in writing.
- Cutouts. Undermount sink, cooktop, faucet, and accessory cutouts are made per model specifications on file. Customer‑provided templates must be accurate.
- Seams. Seam quantity and placement are determined by slab size, equipment access, structural integrity, and aesthetics. Minor lippage may occur within industry tolerances.
- Plumbing/Electrical. Unless explicitly included, we do not perform plumbing or electrical reconnections. Coordinate with a licensed professional after cure times (typically 24 hours for adhesives/sealants).
- Damage Risk. We will take reasonable care, but minor wall/paint scuffs, tile grout cracks, or caulk disturbances can occur during removal/installation. Touch‑ups are the owner’s responsibility unless due to our negligence.
7. Materials & Natural Stone Characteristics
- Variations. Natural stone has inherent variations, fissures, pits, resin fills, and color changes. These are not defects.
- Samples & Photos. Samples are illustrative only and may not match installed material exactly.
- Sealers. Sealers reduce—but do not eliminate—staining. Routine maintenance is required.
- Heat/Chemical Exposure. Use trivets and avoid harsh chemicals; thermal shock and chemical etching are not covered by warranty.
8. Backsplash, Overhangs & Support
- Overhangs beyond industry standards require brackets/corbels. Structural supports are the customer’s responsibility unless included in writing.
- Tile backsplash work (if provided) may require return visits after countertop installation.
9. Delivery, Risk of Loss & Storage
Title passes upon full payment. Risk of loss transfers at delivery/installation. If delivery/installation is delayed due to site readiness or customer scheduling, storage fees may apply.
10. Inspection, Punch List & Acceptance
Please inspect work at substantial completion. Report concerns within 3 business days. Allow us reasonable access to correct issues. Use of the countertops (beyond normal curing) constitutes acceptance.
11. Limited Warranty (Workmanship)
We warrant our fabrication and installation workmanship for one (1) year from substantial completion, under normal use. This warranty does not cover:
- Material characteristics or manufacturer issues (covered by the stone/engineered surface manufacturer, if applicable).
- Damage from abuse, misuse, neglect, acts of God, movement of structures, thermal shock, chemicals, or improper maintenance.
- Hairline cracks at cutouts, seams, or edges caused by impact or structural movement.
Our sole obligation is repair or, at our option, replacement of the defective workmanship. No cash refunds.
12. Disclaimers; Limitation of Liability
EXCEPT AS EXPRESSLY SET OUT ABOVE, SERVICES AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES (EXPRESS OR IMPLIED), INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC WORK AT ISSUE, AND WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
13. Cancellation & Returns
Custom‑fabricated products are non‑cancelable and non‑returnable once material is ordered or fabrication begins. Stock items may be returned within 14 days if unused and in original packaging, subject to a restocking fee. Installation/labor charges are non‑refundable once performed.
14. Scheduling & Delays
We strive to meet estimated timelines; however, dates are estimates. We are not responsible for delays caused by weather, supply chain, manufacturer backorders, third‑party trades, permitting, force majeure, or site readiness.
15. Website Use; Intellectual Property
Our website content (text, images, logos, designs) is owned or licensed by us and protected by law. You may not copy, modify, or distribute site content without permission. You agree not to misuse the site (e.g., introduce malware, scrape, or attempt unauthorized access).
16. User Content & Reviews
If you submit reviews, images, or other content, you grant us a non‑exclusive, worldwide, royalty‑free license to use, reproduce, and display such content in connection with our services and marketing. You represent that you own the content and it does not infringe others’ rights.
17. Third‑Party Products & Links
We may reference or sell third‑party products (e.g., sinks, sealers) and link to third‑party sites. We are not responsible for third‑party content, warranties, or services.
18. Privacy
Your use of our site and services is also governed by our Privacy Policy. Please review it to understand how we collect and use information.
19. Communications; E‑Signature Consent
You agree that we may contact you by email, phone, or text about your project. You consent to use of electronic signatures and records for proposals, change orders, and approvals.
20. Compliance with Laws & Permits
You are responsible for obtaining any owner approvals, HOA approvals, or permits not expressly included in our proposal. We comply with applicable laws and safety standards while on site.
21. Indemnity
To the extent permitted by law, you agree to indemnify and hold us harmless from claims, damages, or expenses arising out of (a) your breach of these Terms, (b) your negligence or willful misconduct, or (c) unsafe or non‑code‑compliant site conditions not created by us.
22. Dispute Resolution; Governing Law
Before filing a claim, the parties will try in good faith to resolve disputes within 30 days after written notice. If unresolved, either party may bring a claim in small claims court (if eligible) or in binding arbitration.
Arbitration. Except for small claims and lien/enforcement actions, disputes shall be resolved by binding arbitration before a single arbitrator with the American Arbitration Association (AAA) Consumer Rules. The seat of arbitration is [County, State]. The arbitrator may award individual relief only. No class actions.
These Terms are governed by the laws of the State of [State], without regard to conflict of laws. Venue for court proceedings (if any) lies in the state or federal courts located in [County, State].
23. Updates to These Terms
We may update these Terms from time to time. Changes apply prospectively and become effective upon posting to our website with a revised “Effective date.”
24. Entire Agreement; Severability
These Terms, together with your proposal/quote and any signed change orders, are the entire agreement regarding the services. If any provision is found unenforceable, the remainder will stay in effect.
25. Contact
Legacy Countertops
5872 Atlanta Highway Alpharetta, GA 30004
Alpharetta, GA 30004
Phone: 678-203-4532
Email: salse@legacycountertops.com