Privacy Policy
Effective Date: January 1, 2025
Who we are: Legacy Countertops LLC (“Legacy Countertops,” “we,” “us,” or “our”), 5872 Atlanta Highway, Alpharetta, GA 30004. Phone: 678-867-0100. Email: sales@legacycountertops.com. Legacy Countertops
What this policy covers
This policy explains how we collect, use, disclose, and protect personal information when you visit legacycountertops.com, contact us, or receive our services.
Information we collect
- You provide: contact details (name, email, phone), project details (measurements, photos, preferences), communications, and appointment/quote information.
- Collected automatically: device and usage data (IP address, browser, pages viewed, timestamps, referral URLs), and cookie IDs.
- From partners: analytics/advertising and mapping/video providers (e.g., Google) if you accept their cookies or interact with their embeds.
How we use information
- To provide quotes, schedule visits, fulfill and improve services, communicate with you, process payments/invoices, secure our site, and comply with law.
- For analytics to understand site use and improve our content.
- For advertising/retargeting only if you’ve allowed related cookies.
Cookies & similar technologies
We use first-party and third-party cookies to keep the site working, remember preferences, measure performance, and (if enabled) support advertising. You can control cookies in your browser settings. If you disable certain cookies, some features may not work.
Analytics and advertising
- Google Analytics (GA4): helps us understand website traffic and usage. Google may process online identifiers (e.g., IP-derived data) per its policies. You can opt out with the Google Analytics Opt-out Browser Add-on. Google Help+1
- Meta (Facebook/Instagram) Pixel (if enabled):M measures ad performance and builds audiences for our ads. This may be considered “targeted advertising” or “sharing” under certain state laws. See Your Privacy Rights below for opt-out choices. GDPR Local
Embedded content & maps
- YouTube videos and Google Maps: when you view a map or play an embedded video, Google may set cookies and process data per its privacy terms and the EU-U.S. Data Privacy Framework (DPF). Learn more in Google’s “Data transfer frameworks.” Google Policies
When we disclose information
We do not sell personal information. We share it with:
- Service providers (hosting, CRM, email, payments, analytics/advertising, installers/contractors assisting your project) under contracts restricting their use.
- Required by law (legal process, safety, fraud prevention).
- Business transfers (e.g., merger, acquisition).
Retention
We keep personal information as long as needed for quotes and services, to comply with legal/recordkeeping obligations, resolve disputes, and enforce agreements. We apply criteria like account activity, project timelines, and statutory limits to determine retention.
Security
We use reasonable administrative, technical, and physical safeguards (including TLS/HTTPS) to protect personal information. No method of transmission or storage is 100% secure.
Your privacy rights (U.S. state laws)
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information, and to opt out of targeted advertising, sale, or sharing of personal information.
- To exercise rights or appeal a decision, email sales@legacycountertops.com with “Privacy Request” and your state of residence.
- Opt-out of targeted ads/sale/share: adjust cookie preferences on our site (cookie banner/link) and/or use browser signals like Global Privacy Control (GPC), which we honor where required by law.
- We do not knowingly sell or share data of consumers under 16.
Children’s privacy
Our site and services are not directed to children under 13, and we do not knowingly collect their personal information.
International transfers
If personal information is processed outside your state/country (e.g., by Google), we rely on appropriate transfer mechanisms such as the EU-U.S. Data Privacy Framework (DPF) where applicable. dataprivacyframework.gov
Your choices
- Email marketing: you can unsubscribe via the link in our emails.
- Cookies/ads: manage through our cookie banner/controls and your browser settings; you can also install the Google Analytics Opt-out Browser Add-on. tools.google.com
Third-party links
Our site may link to other websites. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy from time to time. The “Effective date” above shows when it last changed. If changes are material, we’ll provide a prominent notice.
Contact us
Legacy Countertops LLC
5872 Atlanta Highway, Alpharetta, GA 30004
678-867-0100 | sales@legacycountertops.com